Privacy Notice

Career Academy LevelUP is operated by Career Lab by Helgogaard Consulting, Denmark. Career Lab by Helgogaard Consulting is the data controller for the personal data described in this notice and decides how and why it is processed.

Contact: careerlevelupacademy@gmail.com.

Contact details you give us: your name and email address, and any message you write through the contact, newsletter or waitlist forms.

Purchase information: the product you bought, your email address and order reference, which we receive from our payment provider. We do not receive or store your card details.

Booking and session information: the details you share when you book or attend a consultation, coaching session or course.

Technical data: your IP address, browser and device type, and the cookie choices you make on this website.

To provide the services you buy or book, including access to programmes and sessions (performance of a contract).

To reply to your enquiries and provide customer support (legitimate interests, or steps taken at your request before a contract).

To send newsletters and updates you have asked for (consent, which you can withdraw at any time).

To keep the website secure, prevent fraud and improve our services (legitimate interests).

To keep accounting and tax records (legal obligation).

Stripe, our payment provider, processes card payments, fraud prevention and tax calculation for our sales. Stripe acts as an independent controller for the payment data it collects.

Service providers who help us run the website and our services, such as hosting, email, booking (Calendly) and analytics providers, under data-processing agreements.

Professional advisers such as accountants and lawyers, where needed.

Authorities, where we are required to do so by law.

We do not sell your personal data or share it for advertising.

Some of our service providers may process data outside the EU/EEA. Where this happens we rely on an adequacy decision or the EU Standard Contractual Clauses to protect your data.

We keep personal data only as long as needed for the purpose it was collected for. Purchase and accounting records are kept for 5 years as required by Danish bookkeeping law. Newsletter data is kept until you unsubscribe. When data is no longer needed, it is deleted or anonymised.

Anything you share in a consultation or coaching session, including your story, plans and materials, stays confidential between you and Career Academy LevelUP.

We use appropriate technical and organisational measures to protect your data, including encrypted connections, access controls and trusted service providers.

Under the GDPR you have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time.

To use your rights, email careerlevelupacademy@gmail.com. We reply within one month.

You can also complain to the Danish Data Protection Agency (Datatilsynet), www.datatilsynet.dk.

We use essential cookies to run the website and, only with your consent, optional cookies to understand how the site is used. You can change your choice at any time. See our Cookies Policy for details.